I Could've Told You This Email Was Coming
Business moments are predictable. Panic is optional.
In this first episode of Business Fire Drills, attorney Tamsen Horton introduces the DRILL method — the five-step move that turns a business panic moment into a calm next decision — and walks through a live example: what to do the moment a chargeback hits.
In this episode:
- Why fires in business are predictable, not surprising
- The six kinds of business fire (Letter Arrives, Money on Fire, Access Locked, IP Under Attack, Reputation on Fire, Compliance/Systems/Continuity)
- The DRILL method: Don't react, Record everything, Identify the real risk, Lead with calm, Lock in the lesson
- A full walkthrough: Before a Chargeback Hits
Watch on YouTube:
Want the full drill kit? Business moments are predictable — panic is optional. See Business Fire Drills →
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