Another great question from a fellow Kajabian and directed towards the mini-course creators.
This triggers what I call a bizlebox decision.
Business and legal added together and you get bizle = biz + le
You see every business decision has a legal impact and you want them to be positive and yes, I am a lawyer - not yours but here to help educate you on how to handle refunds from a bizlebox standpoint.
I'd like to give you these questions instead to answer when you are crafting your refund policy.
Think about a company that you LOVE dealing with because they make refunds a breeze for you. How can you do the same?
A couple of solid solutions because you are running a business and yes, there are those that take advantage but honestly having been in the online realm since 2011, I have seen very little abuse ... and remember I'm a lawyer by trade so I've seen the down and ugly that goes on behind the course doors.
You decide what works for you.
Create an environment around refunds that makes your customers love you even if they are asking for their money back.
Then get it in writing!
You're going to hear the lawyer in me come out now.
Purchase terms are not the same as your site terms. So make sure you have proper purchase terms and that is where your refund policy lives.
It's time to simplify business, legal, & Kajabi so you can AMPLIFY your message, results, and freedoms: time & financial.
Simplify life, business, and Kajabi to Amplify your message, results, and freedoms: time and financial.