Kajabians - tell your customers thank you!
When was the last time someone told you thank you?
When was the last time you received a thank you gift?
How did you feel?
Pretty incredible I bet!
Grab the done-for-you thank you checklist here.
How do I remember to say thank you?
- Use Alexa to set thank you reminders for you.
- Use your phone
- Use your calendar
- No matter what you choose - just automate it - this is one business task that you want to fix-it-and-forget-it
Who should I say thank you to?
Everyone but that's not always practical and you need practical and consistent.
If you have a membership site on Kajabi, take your members and add them to a recurring thank you schedule. Take your total amount of members divided by 4 and then put 1/4 of them on the 1st, 2nd, 3rd, and 4th of every month. When new members join, add them to one of the 4 thank you days. This is also a great task to divide up among team members and spend time saying "thank you."
You could also take your top customers based on the dollar amount and set them on a recurring thank you day. We know it's a well-established business principle that we make 80% of our money from 20% of people. Tell those 20 a big thank you!
Maybe you're just starting and don't have dollar amount sales to identify your customers, then take your top customers based on open rates and set them on a recurring thank you day. And honestly anything list size less than 500 and you can personally say thank you to them once a month!
How should I say thank you?
- Create a thank you gift chart
- Kajabihero levels but your version
- What are the milestones you want to celebrate with your members?
- Budget for thank you gifts. Set aside 10% of each customers amount in a thank you fund. (it's tax-deductible so you are winning on so many fronts!)
- Also never, ever, ever underestimate the power of just hearing thank you from you!
That's it for today. If you want an experience that is 100% devoted to helping you simplify Kajabi so you can amplify your message, results, and freedom, then check out tamsenhorton.com and click Unlock Your Superpowers and get free and immediate access to the PBK Visitors' Lounge.