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Yesterday Kajabi had a fabulous Facebook live with Gravy Solutions and Jcron! Did you catch it? Gravy Solutions is working with Kajabi to help with member retention and caring about customers is definitely an area that I enjoy geeking out about because it's caring about people - and I'd venture that you value that also.
I'm also all about being proactive in our business ... what can we do to eliminate completely or minimize future headaches.
Here were Casey's tips to helping you handle your membership retention in a proactive way.
Curb Overwhelm - find ways to make what you provide more simple. I call this simplify to amplify. He recommended constantly asking 2 questions from the perspective of your member:
1. What do I do now?
2. What do I do next?
His next tip (which I'm also a HUGE fan of) was get another set...
When was the last time someone told you thank you?
When was the last time you received a thank you gift?
How did you feel?
Pretty incredible I bet!
Grab the done-for-you thank you checklist here.
Everyone but that's not always practical and you need practical and consistent.
If you have a membership site on Kajabi, take your members and add them to a recurring thank you schedule. Take your total amount of members divided by 4 and then put 1/4 of them on the 1st, 2nd, 3rd, and 4th of every month. When new members join, add them to one of the 4 thank you days. This is also a great task to divide up among team members and spend time saying "thank you."
You could also take your top customers based on the dollar amount and set...
Simplify life, business, and Kajabi to Amplify your message, results, and freedoms: time and financial.