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Kajabi mini-course creators - what is your refund policy?

 

Another great question from a fellow Kajabian and directed towards the mini-course creators.

What is your refund policy?

This triggers what I call a bizlebox decision.

Business and legal added together and you get bizle = biz + le

You see every business decision has a legal impact and you want them to be positive and yes, I am a lawyer - not yours but here to help educate you on how to handle refunds from a bizlebox standpoint.

You decide the refund policy YOU want to offer. 

  • There are the standby infomercial guarantees (I like to call them) 30-day money back guarantee;
  • The one that cracks me up and I give credit to the online course world - provide proof of your homework and then I'll give you a refund. 

I'd like to give you these questions instead to answer when you are crafting your refund policy. 

Three questions to answer when creating your refund policy. 

  1. Is it going to keep you up and stressing when people had 100% access to all your content,...
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Define Lifetime Access for your Kajabi Products, Courses, and Membership Sites

Hello and welcome!

It's Tamsen Horton from PBK the gathering place for preneurs worldwide. Those of us unlocking our superpowers and living our vacationing life using Kajabi. Lives and businesses we don't need to escape from. Giving us health, wealth, and family freedom.

And this is your PBK power-up!

I'm often asked what I think about offering lifetime access to programs and courses.

My answer is always - define what you mean by lifetime access.

You see "lifetime access" is a function of marketing. You are using it to communicate that when your customer buys that you are going to give them access forever and ever and ever to the content.

But that marketing feature has HUGE legal impact. You'll often hear me say, every business decision has a legal impact.

And deciding to offer "lifetime access" is a business decision and you want the legal impact to stay positive.

But getting legal and marketing to get along is really quite easy as long as you don't skip these steps.

1. Create...

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What is arbitration?

Hello and welcome!

It's Tamsen Horton from PBK, the gathering place for preneurs worldwide. Those of us unlocking our superpowers and living our vacationing life using Kajabi. Lives and businesses we don't need to escape from. Giving us health, wealth, and family freedom.

And this is your PBK Power-up for June 3, 2019.

Arbitration and why this matters to what you're building with Kajabi.

You need purchase terms when you are selling your products and services on Kajabi. And having an arbitration clause in that contract makes a lot of sense.

What is the purpose of arbitration?
It is an alternative dispute resolution to a court proceeding, also called litigation.

Litigation can get quite expensive and often takes a very long time. Using an arbitration clause allows you to set the rules for what happens if a dispute arises between you and a buyer.

Arbitration is the process of bringing a business dispute before a disinterested third party for resolution. The third party, an arbitrator,...

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The Terms and Conditions for Your Online Courses, Memberships, 1:1 Services

 

Contracts.

One word that causes 100 different emotions in 100 different people.

As a business owner, you need one for your products and services.

And the best contracts NEVER need to ever see the light of day because they have done their job - bring all the expectations to the surface and everyone knows what is going on. 

Kajabi has made our lives super easy when it comes to adding our purchase terms to our offers. One of the quazillion reasons that people who are ready to DO business use this platform. 

Why do you need a contract? Plain and simple. You have expectations 

  • on how your content can be used;
  • on when you want to be paid;
  • on where you want legal actions handled;
  • on what can and can't be done in no less than 50 situations when it comes to your business

How do you put your contract or purchase terms into Kajabi?

Kajabi has made it SO easy.

It's freakishly easy and at the same time totally legally sound (gets this attorney's solid endorsement!) and just like...

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